1. Information We Collect
We may collect the following categories of personal information:
Information you provide directly:
- Full name
- Phone number (mobile or landline)
- Email address
- Service address or property location
- Details about your plumbing or HVAC issue or service request
- Any other information you voluntarily submit through our contact form, quote request form, or when you call us
Information collected automatically:
- IP address and browser type
- Pages visited and time spent on our website
- Referring URLs
- Device type and operating system
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your service inquiries and schedule appointments
- To provide quotes, estimates, and contracted plumbing and HVAC services
- To send appointment confirmations, service reminders, and follow-up communications
- To send SMS/text messages and phone calls related to your service requests or appointments (see Section 5 below)
- To improve our website, services, and customer experience
- To comply with applicable laws and regulations
- To protect the rights and safety of our customers, employees, and the public
3. Cookies and Tracking Technologies
Our website may use cookies, web beacons, and similar technologies to enhance your browsing experience and analyze website traffic. You may disable cookies through your browser settings; however, doing so may affect certain features of our website.
We do not sell personal information collected through cookies to third parties.
4. SMS / Text Messaging
By providing your mobile phone number and opting in to receive SMS communications from Judieh Plumbing Heating & Air, you consent to receive text messages related to:
- Appointment confirmations and scheduling updates
- Service reminders and follow-ups
- Quotes and estimates you have requested
- Emergency service communications
Message frequency: Message frequency will vary based on your service activity and requests.
Message and data rates may apply depending on your mobile carrier and plan.
How to opt out: You may opt out of SMS communications at any time by replying STOP to any text message you receive from us. After opting out, you will receive a single confirmation message and no further texts will be sent.
How to get help: Reply HELP to any of our text messages or contact us at sal@judiehplumbingheat.com or (925) 261-9313 for assistance.
No sharing for marketing: Your mobile phone number and SMS opt-in consent will not be sold, rented, or shared with third parties for their own marketing purposes.
5. How We Share Your Information
We do not sell your personal information. We may share your information only in the following limited circumstances:
- Service providers: We may share information with trusted third-party vendors who assist us in operating our website, scheduling software, or delivering services (e.g., CRM platforms, communication tools). These parties are contractually obligated to protect your information.
- Legal compliance: We may disclose information if required by law, court order, or government authority, or to protect our legal rights.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.
We do not share your personal information with unaffiliated third parties for advertising or marketing purposes.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, maintain our business records, and comply with legal obligations. When information is no longer needed, we dispose of it securely.
7. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
8. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct inaccurate or incomplete information.
- Deletion: Request that we delete your personal information, subject to certain legal exceptions.
- Opt-out of SMS: Reply STOP to any text message at any time.
- Do Not Call: You may request to be placed on our internal Do Not Call list by contacting us directly.
To exercise any of these rights, please contact us using the information in Section 13 below.
9. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to request deletion of your personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To submit a request, please contact us at the information below. We will not discriminate against you for exercising your privacy rights.
10. Children's Privacy
Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us and we will promptly delete it.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Your continued use of our website following any changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
- Location: 313 Whispering Oaks Ct, Pittsburg, CA 94565
- Phone: (925) 261-9313
- Email: sal@judiehplumbingheat.com